Refund policy

Return Period

Returns are accepted only within 7 days of product arrival, and only if the product meets our specified conditions.

Return Conditions

The item must meet all of the following conditions to be eligible for return
  • The item must be in the same condition as when it was received
  • The item must be unused and unworn
  • All tags, accessories, and original packaging must be included
  • The item must be in its original packaging
  • Proof of purchase history or other documentation must be available
Please note that, as a general rule, we cannot accept returns due to customer reasons (incorrect order, incorrect model, difference in image, etc.)

About the return procedure

If you wish to return an item, please contact us in advance at the email address below
Contact: admin@havikorotoy.com
We will only provide you with information on how to return the item, the return address, and, if necessary, a return shipping label and instructions, once we have approved your return
We reserve the right to refuse returns of items sent back without prior notification
In such cases,the customer will be responsible for all return shipping costs and handling fees.

Return address

1-11-8 Sotokanda, Chiyoda-ku, Tokyo, 101-0021 Japan

Regarding defective products and incorrect items

If your product is defective, damaged, missing parts, or delivered incorrectly, please contact us within 7 days of receiving the product
After we have reviewed the details and accepted your return, we will only provide a refund. Thank you for your understanding

Examples of items eligible for return

  • If a used item is inadequately used or cannot be viewed properly due to its condition
  • If a new item is missing parts or damaged
  • If there is a product defect that we have previously acknowledged
  • If the wrong item was delivered due to our shipping error
*For issues that appear to be manufacturer defects (issues that cannot be confirmed until after opening the package), please contact the manufacturer directly

Non-returnable items

The following items cannot be returned for any reason
  • Items with a stated condition (Rank B, Rank C, missing box, etc.)
  • Accessories (service items) that are not covered by warranty under our used goods sales standards
  • Fresh produce such as food, flowers, and plants
  • Customized, made-to-order, and personalized items
  • Hygiene products (beauty products, etc.)
  • Hazardous materials, flammable liquids, and gases
  • Sale items
  • Gift cards

About exchange

We do not offer exchanges
If you wish to purchase a different product, please place a new order after your return has been approved

About refunds

Once the returned item arrives at our company and has been inspected, we will contact you regarding the refund
If the refund is approved, we will process the refund to your original payment method within 10 business days
*Depending on the processing status of your financial institution or credit card company, it may take some time for the refund to actually be processed
*If you do not receive your refund after 16 business days following return approval, please contact admin@havikorotoy.com